I was also appalled at the awful customer service. Took ages to get a response and I had to chase several times. They sent an employee to check deformation with no weight on the mattress, what a joke and then never got back to me. Response to Tempur comment: I purchased the mattress in June from Warren Evans, who unfortunately went into bankruptcy not long after my trial period was over, so all my interactions were direct with Tempur.
I had problem with Nespresso machine bought on amazon, but first issue Nespresso sort it! Benson bed gave me a number that never works I have never experienced back problems in my life before now and my partner bought this at an extortionate price to help with his back problems. Needless to say he continues to moan daily about back problems so the mattess hasnt worked at all for him and now due to this mattress I am now in pain every morning.
I honestly dont know how many more painful nights sleep I can take on it. Worst days work he ever did buying into this mattress. No question, memory foam is a great invention but most Tempur mattresses have too much memory foam and are therfore uncomfortable if one sleeps more than just a short nap.
In fact this mattresses cause severe back pain and poses a health risk. The reason is that memory foam is heat responsive and feels quiet comfortable.
This leads to remain in the same position for a long time and one sinks deeper and deeper into the thick memory foam which gives no proper support any more and one sticks deep in a dip with the spine out of shape. We spent a huge amount to have a better sleep but after realising that we can not sleep on this mattress we were told that there is no way to go for another mattress even if we would choose another Tempur product with less memory foam.
So we can only warn to buy this mattresses which feel good if one tries out for a short time but it is over priced anyway, extremely disappointing in sleep comfort and finally a health hazards and as soon as it is paid nobody cares to admit the serious faulty design. Keep away from Tempur. Previously we had a simple mattress with only 5 cm memory foam which was wonderful because one does not sink in almost unlimited but we spent a fortune compared to the old mattress and now we know better.
But fortunately we know now that our plan to equip our little hotel with Tempur mattresses could still get cancelled at the right time. Useless warranty, poor product, no reply from Tempur. Having had a Tempur mattress for 15 years and loved it, I was excited to buy a new one when the old one finally gave way.
Terrible, terrible mistake. The memory foam dips so much that I have to climb out f the dip to move in bed at all. I have shoulder pain and back pain every morning. I emailed Tempur via their website twice to say that.
Customer service non existent. Stuck with the mattress or throwing it away. I cannot face my winter months no travel to proved ease of back ache now for the winter. I purchased a tempur elite sensation cooltouch, from dreams it was delivered on September The mattress is terrible it caused shoulder pain right across top of my back, my hip was digging into the mattress.
Trying to sleep is terrible. I contacted customer services at dreams on 4 October,they said I had to wait 30 days to give the mattress time to settle. I contacted tempur on 19 October they replied I had to get in touch with dreams.
I went back to the store on 19 October they said they couldn't do anything it was up to customer services. They haven't heard of anyone having the problems I've had. The mattress wasn't cheap, it's not doing what it's suppose to. I'm very disappointed. I've got to get in touch with dreams to see if I can change the mattress which I'm not looking forward to doing as this mattress is awful.
Same experience as a lot of people below - after months the mattress started to dip and soften far too much. Now after 2 years its giving me backache. I contacted John Lewis who sent someone to inspect the mattress.
They agreed it had dipped and said never buy a memory foam mattress as this is what they all do after 12 months. Please do not invest in a Tempur Cloud. I have suffered for long enough without questioning the most obvious reason I started with back pains shortly after the purchase but as many have presumed these issues would pass; pins and needles, lower back ache, knots in shoulders etc. I have now succumbed to sleeping in the spare room to which certainly improves the situation on a cheap mattress.
Blind loyalty to Tempur is a dangerous thing. We have had this mattress for around 4 years and it is deteriorating rapidly. It now offers no support, very deep and uneven and now totally lacks the support it once offered when lying close to the edge. The warranty is pointless Tempur say it is not a product fault! How can this monstrous sub standard material get away with such horrible diversion tactics.
Please please please do not trust this to last. Bought a tempur mattress in July For the first month I aired it as it gave off a gassing smell. When I first slept on it, I found it too hard but after a while it was great for about 6 months; then my back pain the reason why I bought this mattress started to get worse. There is no dip in the mattress but at times I've sunk so far into it, that I've struggled to get out. My back is so bad now that I have had caudal epidural injections and I'm waiting for an appointment at the pain clinic.
After one particularly bad night, I decided enough is enough and have purchased a new pocket sprung, wool and cotton mattress at less than half the cost of my tempur mattress. At the moment I am sleeping on a 19 year old mattress until the new one comes. It may be some time before my back pain lessens, but I've noticed my knee pain is not as severe and I no longer have the night sweats.
I personally could not recommend these mattresses. Save yourself some money and get a good quality pocket sprung.
I will try to get the batch number for you, but need help to remove the cover and hope to do this before the mattress is collected on the 1st. My issue with the mattress is how soft it has become and I believe this has aggravated my bad back. However, as I am getting a new mattress, the proofs in the pudding. If my back improves, then I'm vindicated in getting rid of this mattress. When contacting the branch, they have asked us to do their job of investigation the mattress and sending them a proof of sagging area.
I have been mis-sold this mattress and mis-sold the warranty as fully covered for 10 years which justify the high price tag. No after sales service. One company to avoid. I suffer with various cardiac complaints which used to cause me lots of night sweats, I no longer have these since I invested in tempur.
I bought the mattress from stratford branch, they give me nights trial , but i think is not enough , the problems start after 6 months , and are very bad ones , to wake up every morning with pins and needles in arms and legs is not very nice feelings. If you want a happy family life stay away from this , at the moment me and my wife we sleep in separate rooms. Worst matress, bought the matress from a store in swindon, was fine for the first few months and then it sinks an dips in all the wrong plans, its ment to be supportive but i wake up stiff both myself and my wife are now suffering with back problems due to the matress, massively dissapointed as there not cheap!!
In store they sell you the dream but the aftercare is a waste of time,. Stay away from Tempur, they have sold us all lies, I've had a mattress for a little over a year now and have had to sleep with the other way round because it has given me greater back pain then I initially started with, and it has actually given me chronic shoulder pain now. Due to the heat of the mattress at night, if you are a back sleeper, the mass of your back will sink it to the mattress much more so whilst your head and shoulders do not, thus leaving them in a horrible position through the night.
Furthermore, my spine every morning needs to be clicked back into place as a result of a terrible night sleep. Fell in love with the Cloud Luxe from the moment I tried it but way too expensive for me so thought I would try a bed in a box first.
What a waste of time that was. My skinny frame felt like it was lying on a plank, even got sore heels as legs and feet didn't sink in at all. Softened a little after 2 weeks but still way too hard. Found a Tempur outlet store and got the luxe much cheaper with all the trimmings, pillows sheets etc. This mattress is absolutely heavenly, exactly what I needed after just 2 nights of absolute comfort at last.
Still needs to soften a bit but already so lovely. The original pillows I got with it seemed a bit firmer than I would have liked but surprised me as to how comfortable they are, although might swap with my son's cloud one as he finds that a bit soft.
If like me you want a soft comfortable bed and think you can find an alternative memory foam, don't bother, you won't find one! You can feel the quality in the Tempur straight away, there is no contest! My wife and I bought a Tempur Original King Size Mattress with integral Topper 10 years or so ago and we're still delighted with them - so-much-so that we've recently bought a current Contour De Luxe Mattress with a T7 Topper - having kept the previous mattress and topper for a spare bedroom as they're still in 'new' condition.
We realise Tempur beds and toppers aren't cheap, but we feel that 'you get what you pay for'. My wife and I will soon have been married for 50 years and our Tempur bedding is by far the best we've ever had. Yes they say to give it time - but after 16 nights of being absolutely saturated in your own sweat - aching bones - my legs are so so sore - my upper back is in so much pain - never in my life have I experienced back pain till now I had been sleeping in this winter weather with both my bedroom windows open WIDE - I just dont get it.
They advised me to get the Tempur mattress protector saying that will help re temperature but as its also water proof - and the heat this mattress builds - you are literally lying in a pool of your own sweat - I have had to change my sheets almost every day now. The only time this bed is comfortable is when you are sitting on it - and you have that sinking feeling - but when you are lying on this mattress its like lying on a hammock - its so uncomfortable. Tempur claims to also have the edge in longevity.
Memory foam can sag or develop bumps as it ages, so such claims are reassuring. Tempur clearly trades on quality. It is not trying to be the mattress brand for everyone. Rather the company is holding its corner of the market as the original leading memory foam company whose product, it believes, cannot be matched.
Tempur mattresses do receive high praise from their fans who claim that there is no other mattress on the market that can give a better sleep experience. At the same time, there are those who find the mattresses too hard to sleep on comfortably or say that, for them, the mattress was not worth the high price they have paid. On balance, Tempur appears to perform well for customers on feedback sites like TrustPilot , though reviews are perhaps best described as mixed with people either absolutely loving the mattress or disliking their experience.
Ultimately, Tempur mattresses have a high price tag not just because of their premium materials and luxury technologies, but also because they are Tempur mattresses and that brand name means something.
For those wanting a budget mattress, Tempur is not going to fit your needs, however, for those who are able to spend more on a quality memory foam mattress they would like to keep for 10 years or possibly more, Tempur certainly should be on your list.
And if you do want to buy a Tempur mattress but still save a bit of money, Tempur offers markdown prices in their outlets and there are often deals to be done online and in stores. No matter which mattress or product you end up choosing.
We're a team of sleep enthusiasts and experts. We test hundreds of sleep products - mattresses, pillows, toppers, bed frames, and more! Our mission is to help you make the right choice for your sleep. Read more about us. Your Sleep Matters! Toggle navigation. Comparisons Eve Original Vs. Emma Original Emma Original Vs. Simba Hybrid.
Best of Duvets Panda Duvet Simba Duvet. Nectar Weighted Blanket. Home review Tempur Mattresses. Tempur Mattress Reviews UK Nicky Last updated: Tempur is a brand name that certainly needs no introduction. Top features of Tempur mattresses.
Overview Tempur mattresses. Advantages Incredibly high-quality materials. NASA-approved memory foam. Disadvantages Incredibly expensive. Confusing selection with multiple products. Many people find memory foam mattresses too hot.
Tempur mattress range:. Premium choice. What makes Tempur mattresses special? World-renowned NASA-approved memory foam. Premium materials on every level. Selection of mattresses to suit all sleeping styles. The Tempur Original offers a medium-firm feel. Original NASA-approved memory foam. Tempur Hybrid mattresses offer medium-firm support. Hybrid composition is better for restless sleepers, heavier people, and people who easily feel hot at night. All about the Tempur Cloud Tempur Cloud mattresses are the softest range in the Tempur mattress collection.
This results in a pleasantly soft sleeping sensation. Extra-soft material makes the mattress more comfortable for lighter-weight sleepers. All about the Tempur Sensation The Tempur Sensation has been uniquely designed to offer the sleeper greater freedom of movement.
It makes the mattress much easier to move around on. Tempur mattress selection If this is your first time looking at Tempur mattresses , it's likely that you've ended up a little confused. Understanding the Tempur mattress range There are four basic models in the Tempur mattress range.
These are : Tempur Original mattresses Tempur Hybrid mattresses Tempur Cloud mattresses Tempur Sensation mattresses Each of these is further sub-divided into one of three categories: Supreme : Mattresses with a depth of 21 cm 8.
Tempur Original mattresses The flagship Tempur mattresses offer a medium-firm feel. How comfortable are Tempur mattresses? The science behind Tempur's memory foam Tempur is the original memory foam mattress brand. It is characterised by its so-called memory effect or memory imprint. What does this mean?
Look at the images of the Tempur Sensation Elite mattress as a demonstration:. Who are Tempur mattresses suitable for? It's no secret that Tempur mattresses are very expensive.
A good choice for people with back or neck pain The unique Tempur material adapts well to the body's contours. It also helps with optimal spinal alignment. A great choice for couples High-density memory foam has very low motion transfer. Mattresses with low motion transfer are great for couples. Who are Tempur mattresses not suitable for? So who are Tempur mattresses not right for?
People who enjoy the feel of spring mattresses Memory foam mattresses feel very different to spring mattresses. People who are looking for a short-term mattress Tempur products are very durable and have been designed for long-term use. People on a budget By now, you'll have gathered that Tempur mattresses are very expensive.
That said, you should never opt for a super cheap mattress either. And you never want to compromise on the quality of your sleep! There's no need to spend a fortune. Tempur mattress sizes Tempur mattresses are available in all standard UK mattress sizes. What do Tempur mattresses cost? That's a considerable investment to make. That's also okay. Take a look at some of our favourites below. Our favourite UK mattresses:. Early Bird Black Friday. The Nectar is a luxurious memory foam mattress suitable for most people and sleeping positions.
Excellent quality. The Simba Hybrid mattress is a high-quality pocket sprung mattress with multiple layers of foam. The DreamCloud Luxury Hybrid mattress is a 5-layered premium mattress that combines memory foam with pocket springs. While they may seem similar, the Tempur-pedic mattress is designed with the sleep of the customer in mind, is high-quality, and can provide all the support necessary. This Tempur material is basically the original memory foam.
Over the years, it has been refined by scientists working for the company to work well with mattresses. Other versions of memory foam may not have this much research and development done.
When you think of luxury mattresses, Tempur should be one of the first to come to your mind. These mattresses have gone through an extensive testing and development process to prove they will perform and maintain the high quality you have come to expect.
One thing that customers love about this mattress is that Tempur has many mattresses to suit every need. You do not walk in and just pick the first Tempur mattress you see.
There are many types, qualities, and features to make sure every person gets the best sleep possible. Each type of mattress will have three grades. The highest grade provides the thickest mattress and costs the most. However, no matter which mattress you choose, they all come with a year guarantee.
This means that even customers who choose the cheapest option will still get the best quality. The Tempur mattress has a great background that has made it the perfect mattress it is today.
This is truly a technological breakthrough. During the s, NASA was busy working on a project to create a cushioning material that could absorb some of the pressure that astronauts felt during liftoff. This research helped them develop a material that provided adequate support while distributing the weight evenly while being sensitive to the temperature. After NASA used the material for themselves, they finally released it publicly in the s. Once the material was released, it came to the attention of a few Scandinavian scientists.
Two companies, Fagerdala and Dan-Form , continued to develop this material for their own needs. About ten years later, the Tempur material was perfected to work in mattresses. Bob Trussell, in , then visited the Dan-Form company and saw the potential in this material. He formed the Tempur-Pedic brand based on this idea.
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